Privacy Policy

Privacy Policy

The trust of our users is extremely important to us, which is why we are committed to protecting your privacy. Here we explain how and why we collect and use user data, and how we safeguard your privacy. The privacy policy below defines what data is collected about you when you visit our website, how we use it, and who you can contact if you have any questions.

1. Controller and user rights

CAMELBAK.FI is responsible for the collection, processing, and use of your personal data. You can contact our customer service.

You can review what data we have stored about you at any time or exercise your right to have your data deleted.

2. Collection, processing, and use of personal data

Personal data refers to individual information about personal or factual circumstances relating to an identifiable person. This includes, for example, your name, phone number, address, and any data you provide when registering.

2.1 Placing an order

The following information is required when placing an order on CAMELBAK.FI:

- Email address

- First name

- Last name

- Mobile phone number

- Additionally, you must accept the privacy policy.

To process your order, we need accurate information about your name, address, and payment details. We require your email address to send order confirmations, shipping updates, and to communicate with you when necessary.

2.2 Collection, processing, and use of your personal data

We collect, store, and process your data throughout the purchasing process, for technical administration, internal marketing activities (see section 2.3), and to prevent criminal activity and fraud. Personal data is only shared with third parties when permitted by law, particularly for order fulfillment, accounting purposes, marketing, or if you have given prior consent. For example, during delivery, service providers (such as shipping companies, logistics providers, and banks) receive necessary information to process your order.

2.3 Use of your personal data for marketing purposes

We process your data in connection with orders at CAMELBAK.FI, but also to improve and personalize your experience on our website, make it more user-friendly, carry out marketing activities, and recommend products or services that may interest you.

2.3.1 Newsletter

We use your email address to send newsletters. If you no longer wish to receive them, you can unsubscribe at any time. The unsubscribe link is included in every newsletter.

2.3.2 Product recommendations via email

If you have previously placed an order at CAMELBAK.FI, you will regularly receive product recommendations via email. These recommendations are sent regardless of whether you have subscribed to the newsletter. We aim to inform you about products that may interest you based on your previous purchases. If you no longer wish to receive these recommendations, you can unsubscribe via the link included in each email.

2.3.3 Web banners

Information collected during your visit is also used to display targeted web banners. This is advertising shown on other websites. Typically, cookies or pixels are used. Our goal is to make advertising more relevant and useful for you.

You will mainly see banners for products you have viewed or similar products (retargeting). We use only pseudonymized data for this purpose; cookies do not store personal information such as your name or email address.

More information about cookies, pixels, and retargeting can be found in sections 4 and 7.

2.3.4 Contests, market research, and surveys

In connection with contests, we use your data to notify winners and promote our offers.

We also use personal data for opinion and market research. Data collected in this context is not used for advertising purposes.

You can object to the use of your data for such purposes at any time, either fully or partially.

3. Credit information

Easy processes all payments for CAMELBAK.FI, and Easy’s terms and conditions always apply to payment services when you pay in the CAMELBAK.FI online store.

4. Cookies

Accepting cookies is not required to visit the website. However, please note that using the shopping cart function and placing orders is only possible if cookies are enabled.

4.1 What are cookies?

Cookies are small text files stored on your hard drive that allow our servers to recognize your computer. There are two main types: session cookies, which are deleted when you close your browser, and persistent cookies, which are stored for a longer period. These help us tailor our website and make it easier to navigate. For example, some information you enter is saved so you don’t have to re-enter it each time.

4.2 What types of cookies does CAMELBAK.FI use?

Most cookies we use are automatically deleted from your hard drive when you close your browser (session cookies). Their purpose is to optimize our offerings and make navigation easier.

4.3 What data is stored in cookies?

The cookies used by CAMELBAK.FI store data in a pseudonymized form. When activated, a cookie is assigned an ID that is not linked to your personal data. No personal information such as name or IP address is stored. We only collect anonymized information such as pages viewed or products clicked. This helps us optimize our website and advertising without identifying you personally.

4.4 Are there third-party cookies?

CAMELBAK.FI works with advertising partners. Their cookies also contain pseudonymized data, such as products viewed or searched for. This allows us to show you more relevant advertising.

4.5 Retargeting

Our website uses retargeting technology to make our offerings more relevant. This allows us to show ads to users who have previously shown interest in our products when they visit partner websites. This is done using cookies and is fully pseudonymized.

4.6 How can you disable cookies?

You can configure your browser to store cookies only with your consent or block them entirely.

5. Log files

Each time you visit CAMELBAK.FI, your browser transmits usage data that is stored in log files. This includes date and time of access, page name, IP address, referring URL, amount of data transferred, and browser details.

We analyze this data to improve usability, fix errors, and manage server capacity. It is also used to prevent attacks such as denial-of-service attacks.

6. Website analytics

We use tracking technologies such as Google Analytics to continuously improve and optimize our website.

6.1 Google Analytics

This website uses Google (Universal) Analytics, a web analytics service provided by Google Inc. (www.google.no). Google Analytics uses cookies to analyze how users interact with the site. Data collected may be transferred to Google servers in the U.S. If IP anonymization is enabled, your IP address is shortened within the EU/EEA before transmission.

You can prevent data collection by installing a browser plugin available here: http://tools.google.com/dlpage/gaoptout?hl=no.

7. Retargeting and third-party banner advertising

We use third-party services for retargeting and banner advertising, including:

- DoubleClick by Google (link)

- Facebook Inc. (link)

8. Secure data transfer

Your personal data is transmitted securely using TLS and SSL encryption. We also use technical and organizational measures to protect your data from loss, unauthorized access, or misuse.