Terms of purchase
Standard Terms of Sale for Consumer Purchases of Goods over the Internet
These terms of sale constitute the agreement between Ultimate Nordic AS as the seller and you as the buyer.
1. Agreement
The agreement consists of this document, the information provided in the online store, and any correspondence you have had with us before making the purchase. If we have agreed on something before the purchase that is more favorable to you than the terms stated in this document, the agreed terms shall apply. If there is anything in this agreement that is more favorable to you than what we have agreed on, this document shall apply (provided it does not conflict with the law).
2. The parties
The seller, hereinafter referred to as we, us, or our, is Ultimate Nordic AS, Tevlingveien 23, 1081 Oslo. Our organization number is 910 123 068. You can email us at info@camelbakshop.fi. The buyer is the person placing the order, hereinafter referred to as you or your.
3. Prices
The prices in the online store include VAT. The total price, meaning the amount you pay including any additional charges such as shipping costs and taxes, is stated in the online store when placing the order.
4. Formation of the agreement
The agreement is binding for both you and us once we have received your order. This does not apply if there has been an obvious error that both you and we understand to be a mistake. For example, if you made an error and ordered 100 jackets when you only intended to order one, you are not obligated to purchase 100 jackets. Or if you order a product that appears to be free due to an error in the online store, we are not obligated to give you the product. We never give products away for free.
We reserve the right to errors in stock levels; if a product is out of stock, we are no longer bound by the agreement.
5. Order confirmation
Once we have received your order, we will immediately send you an order confirmation. You should check that it is correct. If you notice any errors, you must notify us as soon as possible so that we can correct them.
6. Payment
We use the NETS Easy payment service, which allows you as a customer to easily choose card payment, Vipps, invoice, or installment payment after checkout. You have two payment options when shopping with us:
Payment by Visa / Mastercard / MobilePay
When paying by card, the amount is reserved on your payment card until your order is shipped from us. We use the 3D Secure system, which is a security standard created by VISA
and Mastercard for online payments. The transfer takes place securely using SSL encryption. This means that no unauthorized party can view your card details when they are sent from the online store to the payment provider. It is 100% safe to shop with us.
Easy Invoice
AfterPay is part of Arvato Financial Solutions, a global financial services provider and part of Bertelsmann SE & Co. KGaA.
7. Delivery
We will send the goods as soon as possible to the address provided when placing the order. Delivery time varies depending on the shipping method you choose. Estimated delivery time is stated when placing the order. Sometimes delivery may be delayed beyond the estimated time, in which case we will inform you. It may also happen that a product included in your order was incorrectly listed as in stock, and we are therefore unable to deliver that product. In such cases, we are not obligated to deliver that exact item, but we will contact you to offer a similar product and do our best to ensure you are satisfied. If you change your mind and no longer want the item, you must still receive it and send it back to us. Otherwise, we will charge both the shipping cost and the time spent processing your order, with a minimum fee of NOK 350. However, it is still allowed to change your mind. If you inform us before we ship the item or send the item back to us, it will not cost you anything.
8. Risk of the product
By risk of the product, we mean who is responsible for replacing or repairing the product if something happens to it. This responsibility remains with us until you have received the product. The product is considered received when it has been delivered to the delivery address you requested.
9. Right of withdrawal
You may always cancel your purchase within 14 days after receiving the product(s). If you cancel the entire order, you will also be refunded the shipping cost and any other fees or taxes. If you cancel only part of the order, you will receive a refund for the returned items. The returned item must be in saleable condition when returned to us. Under the new withdrawal law, you may use the product normally and still withdraw within 14 days. In such cases, we are entitled to claim compensation for any reduction in the product’s value. In many cases, such as clothing, this reduction in value may be considered almost complete loss, and we will claim compensation accordingly. If you are considering withdrawing after using the product, we recommend contacting us first so we can agree on a solution. If the product is defective, this is considered a claim, which we describe further below.
10. Inspection of the product
When you receive the product from us, we recommend that you check whether everything is in order, meaning that you have received the correct product, that it has not been damaged in transit, and that it has no other defects or deficiencies. If you discover errors or defects, you must notify us by filing a claim. More information about this follows in the next section.
11. Claims
A claim means that the product has a defect or deficiency. If you discover this, you must notify us within a reasonable time, preferably as soon as possible. If we have not delivered the product within the promised time, this is also considered a deficiency, and you must notify us within a reasonable time. This notice should be given in writing. You may file a claim no later than two years after receiving the product, or five years if the product is intended to last significantly longer.
12. Your rights in case of delay
If we do not deliver the product(s), or deliver them later than agreed, and this is not due to you, you may under consumer protection law withhold payment, demand delivery, cancel the purchase, or claim compensation. Please note that if we notify you that the product is delayed, we are not delivering it later than agreed without informing you. In general, we are not difficult about it if you no longer want the product, as long as you tell us.
Delivery: You may demand that we deliver the product(s) within a reasonable time, unless this is impossible or unreasonably burdensome for us.
Cancellation: You may cancel the purchase if the delay is significant or if we do not deliver within an additional deadline set by you.
Compensation: You may claim compensation for losses caused by the delay. More information about such compensation can be found in Section 24 of the Consumer Purchase Act.
Remember that if you wish to make any of these claims, you must notify us of the delay in the form of a claim, as described in section 11.
13. Your rights in case of defects
If the product has a defect and this is not your fault, you may under consumer protection law withhold payment, choose between repair and replacement, demand a price reduction, cancel the agreement, and claim compensation from the seller.
Repair or replacement: You may demand that we repair the defect or provide a new equivalent product, unless this is impossible or unreasonably costly for us. If we repair or replace the product, this must be done within a reasonable time and without significant inconvenience to you. We may choose whether to repair the defect or replace the product, but no more than twice for the same defect.
Price reduction: If the defect is not repaired or replaced, you may demand a proportional price reduction. We may choose whether to attempt to repair the defect or provide a new product.
Cancellation: Instead of a price reduction, you may cancel the agreement, unless the defect is minor. We may choose whether to attempt to repair the defect or provide a new product.
Compensation: You may also claim compensation for financial losses caused by the defect in the product. More information can be found in Section 33 of the Consumer Purchase Act.
Remember that if you wish to make any of these claims, you must notify us of the defect through a claim, as described in section 11. Please note that this applies to defects and deficiencies. Returns due to disappointment or regret are covered under section 9.
14. Our rights
If you do not pay or otherwise fail to fulfill the agreement, and this is not our fault, we may under consumer protection law withhold the product, require performance of the agreement, cancel the agreement, and claim compensation from you. We may also demand interest on late payment, debt collection fees, and charges for uncollected goods.
Performance of the agreement: If you do not pay, we may uphold the sale and require payment from you, but this only applies if we have delivered the product(s) to you and do not wait unreasonably long.
Cancellation of the agreement: If you do not pay at all, we may cancel the sale.
Compensation: We may claim compensation from you for financial losses caused by your breach of the agreement in accordance with Section 46 of the Consumer Purchase Act.
Interest: If you do not pay the agreed amount, we may claim interest on the purchase price under the Norwegian Interest on Overdue Payments Act. If payment is still not made after we have notified you of the missing payment, the matter may be referred to debt collection.
Charge for uncollected goods: If you do not collect goods that have not been prepaid, we may charge you a fee of at least NOK 350. This fee covers only our actual costs associated with sending and retrieving the goods when they are not collected.
15. Warranty
Sometimes the products we sell come with a warranty. A warranty provides additional rights and can never be less favorable than what we have described here.
16. Personal data
Your privacy is important to us, and that is why we have a few basic principles:
• We do not ask for information unless it is necessary.
• We do not share your information with anyone without your explicit consent.
• We keep your information highly confidential and focus on protecting your privacy and security.
• You may always contact us (see section 2) if you want to know what information we have stored about you, or if you want us to change or delete personal data.
What information does Ultimate Nordic AS store about me and how is it used?
What information does Ultimate Nordic AS store about me and how is it used?
Name: It is helpful to know who we are speaking with, and we also need to know who we are delivering the product(s) to.
Personal identity number: If you pay by invoice, we need to verify that you are who you say you are and that no one else is ordering products in your name. We also need to confirm that you intend to pay.
Email: Your email address is your unique identifier if you choose to create an account. Without an email address, we cannot send you an order confirmation, which is one of our obligations. If you wish, we may also send you information, offers, and other updates. If you do not want these, you can unsubscribe from our newsletter at any time.
Address, postal code, and city: We need to know where you want us to deliver the product(s) you have ordered.
Mobile phone number: If you enter your mobile number, we can send you tracking information about your order.
Payment card: In order to process payment, you must register your payment card. This information is not stored by us, and we never gain access to your payment details. We only know whether the payment is valid.
Nets Easy: In order to offer you the option of using Nets payment methods, we must share certain information about you with Nets. This only happens if you choose Nets as your payment method. Nets uses the information to assess whether you are eligible to use their payment methods. The data used includes name, address, email address, phone number, payment history, and order information such as payment method, delivery type, order details, and similar information. The use of this data is governed by applicable data protection laws and Nets’ policies.
What does Ultimate Nordic AS do to protect the information you provide?
The service uses Secure Sockets Layer (SSL) technology, which is the industry standard for encrypting personal and sensitive information such as names, email addresses, addresses, and card details. Neither Ultimate Nordic nor our subcontractors store card details. This information is sent in encrypted form to our payment provider, which holds all required certifications for storing card details.
17. Dispute resolution
Our goal is to be as accommodating as possible in order to avoid disputes. However, if we are unable to reach an agreement, you may contact the Consumer Advisory Service. If this does not resolve the matter, either you or we may submit a written request to have the dispute settled by the Consumer Disputes Commission. If this also does not resolve the matter, the final decision will be made by the district court.